Booking terms

Free screening or a consultation?

The free self-screening tools are self-guided questionnaires, not a diagnosis or an appointment. A Taste of Therapy is a paid, 30-minute screening and consultation with a professional. Completing a free questionnaire is not required before booking.

Appointment confirmation

You will continue to SafeTalk to select a professional and available time, enter the requested details, and complete payment. An appointment is reserved only after the booking flow confirms it.

Fees and payment

• A Taste of Therapy: RM80 for one 30-minute screening and consultation.
• Single therapy session: RM220 for one 60-minute session.
• Five-session package: RM990 for five 60-minute sessions, valid for one year.

Check the final service, practitioner, date, time, amount and payment terms before confirming. For psychiatric appointments, confirm the service and fee with the admin team before paying rather than assuming a therapy price applies.

Refunds, changes and packages

InnerHope currently states that bookings and packages are non-refundable. Five-session packages are valid for one year. Contact the admin team as early as possible if you need to discuss a scheduling issue; any change remains subject to the terms attached to your booking.

Questions to settle before payment

If scheduling flexibility is important to you, ask the admin team to clarify these points before booking:

• How much notice is needed to request a different appointment time?
• What happens if you arrive late or miss an appointment?
• What happens if the professional needs to change or cancel the appointment?

This page does not promise a rescheduling window, refund exception or replacement appointment. Confirm the terms that apply to your booking before you pay.

Suitability

Online therapy is not an emergency service and may not be suitable for urgent or severe distress, legal or court-related matters, psychological assessments, or some forms of group therapy. InnerHope may recommend another service when online care is not appropriate.

Professional care

Therapy is collaborative and outcomes cannot be guaranteed. The professional will discuss the approach, confidentiality, limitations and any relevant clinical considerations with you.

Questions or conflicts

If anything on this page differs from the terms shown in your SafeTalk checkout or booking confirmation, contact InnerHope before paying or attending so the applicable terms can be clarified.