Privacy notice

Free self-screening

The PHQ-9 and GAD-7 questionnaires calculate a result in your browser. Your answers and score stay in the page’s memory and are not sent to InnerHope. Use Clear answers or refresh the questionnaire to reset them. These tools do not require a booking account, and their answers are not attached when you open SafeTalk.

This describes questionnaire answers and results, not all information involved in browsing a website or using a separate booking service.

Information involved

Information may include the contact and appointment details you provide, payment and booking status, information shared to help the care team understand your needs, and clinical records created as part of professional care.

Booking through SafeTalk

Booking buttons take you to SafeTalk, an external booking partner. SafeTalk collects the information needed to create your booking account, schedule an appointment and complete payment. Review the terms shown during checkout before confirming. InnerHope receives the information needed to administer and deliver your appointment.

Online sessions

InnerHope’s published service information states that online sessions are conducted through Google Meet and that communications are encrypted. Use a private setting and a device you trust. Do not record a session unless everyone involved has expressly agreed.

Confidentiality and its limits

Session content and client records are treated as private and confidential. A professional may need to disclose information when required by law or to respond to serious safety concerns, including danger to you or another person, abuse or neglect, a court order, written authorisation, or the rights of a parent or guardian when a client is under 18.

Read the fuller Online Care & Confidentiality notice.

Access, correction and questions

You may contact InnerHope to ask about your personal information or request a correction. Some clinical or financial records may need to be retained to meet professional, legal or administrative obligations.

Before sharing sensitive information

You can first ask the administration team about booking, languages and fees without sending a detailed clinical history. If you need more information about who is responsible for your records, how long they are kept or who can access them, contact InnerHope before sharing sensitive information.